Help
Questions, answered.
Everything you might want to know about delivery, returns, payment, sizing, leather care, and gifting. Can't find what you're looking for? Email [email protected]. We reply within a working day.
Delivery & shipping
How long does UK delivery take? +
UK delivery is free. Items held in our UK warehouse normally arrive in 3-7 working days; each product page shows its own delivery time.
Do you ship internationally? +
We currently deliver to UK addresses. Email [email protected] before ordering from outside the UK.
Is UK delivery free? +
Yes. UK delivery is free on all orders, with no minimum spend.
Can I track my order? +
Yes. Every UK order is tracked.
Returns & refunds
What is your returns policy? +
30-day no-quibble returns on everything. Items must be unused and in original packaging. Free UK returns label sent on request. Email [email protected] with your order number. Returns from outside the UK are at the customer's expense.
How long do refunds take? +
Refunds are processed within 3 working days of receiving your return. The refund hits your card 5-10 working days later (timing depends on your bank). Stripe handles all refunds. They appear as "LuxuryTrex" on your statement.
Can I exchange instead of return? +
Yes, email [email protected] with your order number and the item you want instead. We'll send a returns label, and once your original arrives back we ship the replacement at no extra cost (provided the new item is the same value or less; if more, we invoice the difference).
What if my item is faulty? +
If an item arrives faulty or not as described, you are entitled to a repair, replacement or refund under UK consumer law. Wear and tear from normal use is not a defect (a leather wash bag developing patina, for example, is desirable). Email [email protected] with photos and your order number.
Do personalised items qualify for returns? +
No, personalised or monogrammed items cannot be returned unless faulty, due to their bespoke nature. We always confirm personalisation details before production to avoid mistakes.
Payment & checkout
What payment methods do you accept? +
Credit and debit cards through Stripe Checkout. Stripe shows the wallet options available on your device, such as Apple Pay or Google Pay. Your card details never touch our servers.
Is checkout secure? +
Yes, all payments process via Stripe. The connection is SSL-encrypted. Your card data never reaches our servers.
Do prices include VAT? +
Prices shown are in pounds sterling and are the price you pay at checkout for UK delivery.
Products & sizing
Are your leather products real leather? +
It depends on the product, and each product page says which. Pages name the leather type the supplier states, such as cowhide or split leather, and they say so when the supplier gives no grade. Items made from PU leather are labelled PU leather on the page.
How do I care for leather products? +
Wipe leather with a slightly damp cloth and let it dry away from heat. Keep it out of long direct sunlight and away from standing water. Our guide on how to clean a leather bag covers stains and conditioning in more detail.
Will my laptop fit in the leather laptop bag? +
The Vintage Leather Laptop Bag fits up to 14.5" laptops. Confirmed compatibility: MacBook Pro 14, Dell XPS 14, ThinkPad X1 Carbon Gen 11, Microsoft Surface Laptop 5 13.5". For 15-16" laptops, fit is tight; for 16"+ a dedicated larger bag is needed.
How do I know if RFID protection works? +
Our RFID wallets are described as RFID-blocking by the manufacturer, aimed at the 13.56 MHz contactless cards most banks issue. We have not run our own lab tests on them. Cards work normally when removed from the wallet.
Are your glasses lead-free? +
We sell our glassware as glass. We only describe a piece as lead-free where its product page says the supplier states it, so check the product page, or email [email protected] before ordering.
Gifting
Can I send an order as a gift? +
Yes, at checkout, you can add a different shipping address to your billing address. We don't include a paper invoice in the parcel by default. Your order receipt is emailed to you.
What's the best gift under £50? +
For mens accessories: the Slim Metal RFID Card Wallet (£34.99) or the Leather Passport Holder (£49.99). For home: a Cut Glass Whisky Tumbler (£19.99), the Designer Cutlery Set (£39.99), or the Leather-Look Valet Tray (£26.55). For travel: the Travel Watch Roll (£64.99) is just over but worth flagging.
What's the best gift between £50-£150? +
The Premium Mens Hanging Leather Wash Bag (£129.99) is our most-gifted item. The Italian Calf Toiletry Bag with mirror (£99.99) is the dressier alternative. For home, the Asymmetric Wall Mirror (£199.99) is a substantial centrepiece gift.
About LuxuryTrex
Who is LuxuryTrex? +
LuxuryTrex is a UK-based online shop selling leather travel goods, glassware and home decor, mostly from third-party suppliers.
Where are you based? +
United Kingdom. We are online only.
How do I contact you? +
Email: [email protected] (general questions), [email protected] (returns and exchanges), [email protected] (GDPR/data requests). We reply within one working day. No phone line. Email gives us a record we can both refer to.
Do you have a physical store? +
No, LuxuryTrex is online-only. This keeps overheads low and prices honest. We don't pay for high-street rent so we don't need to charge a high-street markup.