Questions, answered.

Standard UK delivery is 2-3 working days, fully tracked via Royal Mail or DPD depending on size. Free over £50; £4.99 below threshold. Express next-day delivery is available at checkout for an additional fee, with orders placed before 2pm dispatched same day.

Yes — we ship to most EU countries, the US, Canada, and Australia. Rates calculated automatically at Stripe Checkout based on weight and destination. EU delivery typically 5-7 working days; US/Canada 7-10 working days.

Free UK shipping on all orders over £50. Below £50, standard shipping is £4.99 (still tracked, still 2-3 day delivery). The £50 threshold is total cart value before shipping/tax, not per item.

Yes — every order ships tracked. You receive a tracking link by email within 1 working day of dispatch. Tracking updates as the parcel moves through the courier network.

Smaller items (wallets, watch rolls, glassware) ship via Royal Mail Tracked 24 or 48. Larger items (lamps, mirrors, full leather bags) ship via DPD Next Day or DPD Standard. Choice is automatic based on item dimensions.

30-day no-quibble returns on everything. Items must be unused and in original packaging. Free UK returns label sent on request — email [email protected] with your order number. International returns are at the customer's expense.

Refunds are processed within 3 working days of receiving your return at our depot. The refund hits your card 5-10 working days later (timing depends on your bank). Stripe handles all refunds — they appear as "LuxuryTrex" on your statement.

Yes — email [email protected] with your order number and the item you want instead. We'll send a returns label, and once your original arrives back we ship the replacement at no extra cost (provided the new item is the same value or less; if more, we invoice the difference).

Anything that fails within 12 months due to a manufacturing defect — we replace or refund, no questions. Wear and tear from normal use is not a defect (a leather wash bag developing patina, for example, is desirable). Email [email protected] with photos and your order number.

No — personalised or monogrammed items cannot be returned unless faulty, due to their bespoke nature. We always confirm personalisation details before production to avoid mistakes.

All major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Klarna for orders over £30 (3 interest-free instalments). Checkout is handled by Stripe — your card details never touch our servers.

Yes — all payments process via Stripe, the same checkout used by millions of businesses globally including the BBC, Shopify, and Amazon. SSL-encrypted end-to-end. Your card data never reaches our servers.

Yes — UK and EU prices shown include 20% VAT. International orders (US, Canada, Australia) are shown inclusive of VAT but VAT is removed at checkout for non-UK addresses; you may be liable for local import duties on arrival depending on destination.

Yes — Klarna is available at checkout for orders over £30, splitting into 3 interest-free monthly payments. Full eligibility decision happens during Klarna checkout (subject to credit check). No fees.

Yes — every leather product is full-grain or top-grain genuine leather (specified per product page). We never use bonded leather (leather scraps glued to fabric) or "genuine leather" (the lowest grade). Where we use PU/vegan leather (e.g. some valet trays, the watch roll), it's clearly labelled as such and chosen specifically because the material outperforms genuine leather for the application.

German calf leather: Bavarian tannery. Italian calf leather: Tuscan tannery near Florence. Top-grain Italian leather: Bologna. All vegetable-tanned and aniline-finished. We name the leather origin on every product page.

Wipe monthly with a slightly damp cloth, dry immediately. Apply neutral leather conditioner every 3-6 months — we recommend Saphir Renovateur as the gold standard, or Kiwi Neutral as a budget alternative. Avoid prolonged sunlight, alcohol-based cleaners, and pooled water. With this care, full-grain leather lasts 15+ years.

The Vintage Leather Laptop Bag fits up to 14.5" laptops. Confirmed compatibility: MacBook Pro 14, Dell XPS 14, ThinkPad X1 Carbon Gen 11, Microsoft Surface Laptop 5 13.5". For 15-16" laptops, fit is tight; for 16"+ a dedicated larger bag is needed.

All our RFID wallets are independently tested at 13.56 MHz (the ISO/IEC 14443 standard for UK contactless cards). Verified to block UK debit cards, credit cards, Oyster cards, hotel keycards, and contactless office passes. Cards work normally when removed from the wallet.

Yes — every crystal piece in our catalogue is lead-free crystal (made with potassium oxide instead of lead oxide). Same brilliance and refractive quality as traditional lead crystal but safe for daily use, including with acidic spirits and wines.

Yes — at checkout, you can add a different shipping address to your billing address. We don't include a paper invoice in the parcel by default — your order receipt is emailed to you. The recipient gets the items in branded LuxuryTrex packaging with no pricing visible.

All items ship in branded LuxuryTrex packaging suitable for gifting without additional wrapping. We don't offer a "premium gift box upgrade" because the standard packaging already presents well — you save the markup.

Yes — at checkout there's an "Order Notes" field. Anything you write there gets printed on a small card and slipped inside the parcel before dispatch.

For mens accessories: the Slim Metal RFID Card Wallet (£34.99) or the Leather Passport Holder (£49.99). For home: a Crystal Whisky Glass (£11.99), the Designer Cutlery Set (£39.99), or the Leather-Look Valet Tray (£26.55). For travel: the Travel Watch Roll (£64.99) is just over but worth flagging.

The Premium Mens Hanging Leather Wash Bag (£79.99) is our most-gifted item. The Italian Calf Toiletry Bag with mirror (£99.99) is the dressier upgrade. For home, the Asymmetric Wall Mirror (£199.99) is a substantial centrepiece gift.

LuxuryTrex is a UK-based brand selling hand-finished leather travel goods and statement home decor for men. We curate pieces sourced from small ateliers in Italy, Germany, and the UK, plus glassware and home pieces from quality European suppliers.

United Kingdom. All customer service, returns, and order fulfillment is UK-based. Products are sourced from Europe (primarily Italy and Germany for leather; UK and EU for glassware and home decor).

Email: [email protected] (general questions), [email protected] (returns and exchanges), [email protected] (GDPR/data requests). We reply within one working day. No phone line — email gives us a record we can both refer to.

No — LuxuryTrex is online-only. This keeps overheads low and prices honest. We don't pay for high-street rent so we don't need to charge a high-street markup.